Some users reported that the app would lose connectivity as often as once every hour. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Hold the option key to show the Library folder. I have no problems with any other device . Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. It may not display this or other websites correctly. Really, I'm the first to have these issues? Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. Everything that happens on scenario 1 happens here. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. This is a two-part combo of an app and a new physical device. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Who knows? Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Can Philips Hue Control Other Bulbs or Normal Lights. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Press J to jump to the feed. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. There you have it! Save my name, email, and website in this browser for the next time I comment. User profile for user: The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. No response from them. The app will immediately begin searching for a Hue sync box. Many users tell me that their app would be lost connectivity once per hour. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. I have listed six methods for your issues. Press question mark to learn the rest of the keyboard shortcuts. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Both of these issues can be fixed with these quick tips and tricks. You also can turn off the 5ghz network to see if it works. My AVR supports Dolby vision pass through. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Then the out/tv from the Sync box runs to the tv. only. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Got it as a gift in December, and have been using it ever since. They release a new version constantly, you can seehere. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Going to this page you will see the Hue Sync boxes that are available. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. The system is composed of two standalone units, which are an app and a physical box. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. The Sync Box supports HDMI. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Lots of users have reported that they have various issues with the Hue Sync Box. New technology and new devices will always have some problems for many users. When the connection is confirmed, tap Search. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. ask a new question. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Turn off Dolby vision when using sync box works. The images are in Dutch and have not much meaning other then . The last step is to install the new Sync app on your Mac or PC. They release a new version constantly, you can see. Delete Appdata files, it will be repopulated. All you need to do is rollback the version of the Hue Sync app you are using. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. This wont harm your app or connected devices. So, whats causing users to report connection issue after connection issue? Im Tristan Perry, the guy behind Smart Home Point. This method has helped many people solve connection issues. Is Philips Hue Z-Wave or Zigbee? But you can rollback the version if you dont want to wait. If Not, Why Not?! We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. I have the same problem if I use apple TV straight to the TV. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. This website uses the TMDb API but is not endorsed or certified by TMDb. An example of data being processed may be a unique identifier stored in a cookie. This guide will tell you why your Hue Sync has connection errors. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Website copyrighted Smart Home Winner 2021-2023. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). 8. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. You can open it by typing %appdata% in the taskbar. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Description. Smart Plugs and Your Home: Is Radiation a Silent Threat? This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). I am using it daily here and like it a lot. Im looking to get into Hue lighting for the first time to go with my PS5. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Does anyone use an Apple TV 4k and is it working? All Rights Reserved. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Your comment will be manually reviewed and approved by Tristan in less than a week. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Looks like no ones replied in a while. It requires an HDMI input and Smart TVs dont output the video signal. Is there a way to force the Apple TV 4K to send Dolby Vision? This is because more users prefer the app over the box. When one is found, tap. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. APs are often best used for devices that dont need a 100% steady internet connection. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. I don't seem to have Dolby Atmos though in Netflix? Refunds. You may have an access point or two within your home if you like to use smart home devices. Just looked at the Gradient and i'm sold on that. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. PLease see my previous comment for more details. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. No, * Image on the television? Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Apple disclaims any and all liability for the acts, I'm on the fence about the Sync Box and am looking to be convinced by some owners. However, how to do if the method doesnt work? After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. 5. However, it just supports 60Hz inputs currently. I press Sync and it starts working but still says no signal detected. Any help appreciated. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). It should display a wide range of folders for apps installed on your device. Click the Library shortcut that appears. How does this all work? They work greatmost of the time. Continue with Recommended Cookies. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. These devices allow you to have your Hue smart lighting react to music, movies, and video games. Can It Support Both?! Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. 2018-2023 Signify Holding. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. I have these issues as well. I dont have either of those options visible in my Apple TV settings when Im told that I should. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. It may be that the users are not familiar with how to use it, or some hardware and software problems. Uninstall both Hue and Hue Sync app and reinstalled them. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. *Dolby Vision Enhanced Compability turned on (Hue Box)? In order to try this fix, you need to delete your apps data. Your TV connects to the output with a short HDMI cable included in the box. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Both the new app and the new physical device have some issues that users are currently working out. Can You Control Your AC with a Smart Plug? Of course, many people still like it very much. I don't get it. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. 6. Philips Hue Sync is a newer product from Philips Hue. So have you ever felt like you want to step into the world of your favorite video game? This is a very troublesome problem. Open the Hue Sync mobile app. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . See all the updates weve made to the Hue sync box to improve the surround lighting experience. At this point, we would recommend you to Contact Apple Support. My Nvidia shield pro works brilliantly . I have also gone through some research and come to some conclusions. With our lights, sensors and switches, you can make your house the brightest home on the block . If you have any questions, feedback or suggestions about this article, please leave a comment below. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Name the HDMI inputs. For example, HDMI 1 could be the name of your gaming console. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Help! Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Is that the issue? In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. With each update, new release notes are published so that you can keep track. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates UU. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. If you are unsure about installation, refer to the manual that came with your Hue sync box. . On a Mac, the data folder is called the cache.. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. AVForums.com is owned and operated by M2N Limited, 7. Rollback the version of the Hue Sync App. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. But you can rollback the version if you dont want to wait. Setting the input device (Roku) to 1080p resolution makes the system work. Its really that easy. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Ive fixed it. TV signal drops until I reopen the Hue Sync app. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Especially smart apps that need to maintain a near constant connection with several devices at once. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. I am loving mine with the gradient strip as well. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. However for some users, they dont understand the charm in a practical moving watching experience. However, it just supports 60Hz inputs currently. Hello just here to say you are my favorite person as this has fixed my issue too!! I plugged the Hue Sync Box into the second HDMI out on my AV receiver. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. You also can seek help from theirTwitter. Here are a few of the most common issues with the Hue Sync app. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. My LG tv has only HDMI ARC and not eARC. While they both can work together, you dont need one to run the other. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. Other users have experienced problems with the app related to how it stores data on your PC. Connect the Hue sync box to power and your TV. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. And the Hue Sync Box connects to your router (via Wi-Fi). Enter the password for your Wi-Fi network when prompted. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. It really adds to the experience and may reduce your eye fatigue. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. I will list some issues to see if you have had them. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Go hands-free with voice Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. Connectivity Issue with Hue Bridge and Hue Sync. Learn more about brightness. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. The Philips Hue . If you have not created one, you can do so in the Hue app. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. They recommended I change the cable between the Sync Box and my TV. If you havent done that yet, first install your Hue Bridge. But whats causing the connection issue you may encounter. Similar to the previous one, this one is also easy to solve. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. You are using an out of date browser. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Sometimes goes off unexpectedly then has to be synced again. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Sync your on-screen TV content. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Lets go through some of the most common bugs and how you can fix them quickly and easily. All this fix does is force the Philips Hue app to repopulate its own data files. Open the new finder window, then click Go. Press the button on the Hue Bridge. APs are also best used for devices that dont require a 100% reliable internet connection. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. You can also just wait it out. Hue uses these connections to create their surround lighting experience. Luckily, there's an easy way to fix this. Once those devices are good to go, youll need the Hue app. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Sometimes your App maybe gets messed up, so it would be having connection issues. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. There seems to be an issue of integration with apple TV or a problem on device. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software?
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