Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. 3136/3139) Vikki Thompson, AMU (ext. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Copyright 2021 WSFA 12 News. Stourbridge, It is great to hear that you received excellent care and treatment in Maternity Department. The services are multidisciplinary and include nursing staff and allied health professionals. Diamond also services this route every 20 minutes. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Cant fault the staff and the service. AEC was well run and escalated patients that they couldnt manage. ADVERTISEMENT: Services or products are not endorsed by the Trust. Call our main line for general inquiries. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. Follow BBC West Midlands on Facebook, Twitter and Instagram. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. This means there is low to moderate transmission of COVID in the community. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. How could this website work better for you? Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. Full blood test, chest X-ray and seen by dr for my results within 3 hours. Mill House Coffee is []. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Our rating of responsive was requires improvement overall. the service is performing exceptionally well. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. I'm so glad we've chosen Russells Hall as our hospital to give birth in. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. review titled Amazing staff can't thank them all enough! I was then asked to sit in an isolated area, which was not a problem. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. DY8 4HZ, In We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. We were confident that these could be achieved quickly.Key findings related to the following: Published "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". After firstly being admitted with a cellulitis infection in my left leg Thank you for taking the time to tell us about your experience at our hospital and rate our services These clinics provide patients with the opportunity to be reviewed by a senior doctor. People could not always access services when they needed. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. The complaints were analysed to look at trends, for changes to be implemented. We use this information to improve our site. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. aec russells hall hospital. For Covid-19 Test Results or Patient Portal registration please call the number below. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Our rating of effective was good overall. Our hospital brings together high-tech state-of-the-art technology for improved Any other browser may experience partial or no support. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Acute Medicine Department - The Dudley Group NHS Foundation The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. About: Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Published Review titled Russells Hall Hospital Replied on 16 May 2022. Read about our approach to external linking. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Who has Care Opinion told about this story? The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Patient Experience Team, review titled My visit to A & E after an accident. Read about our approach to external linking. Staff cared for patients with compassion however, patient dignity was sometimes compromised. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit The numbers of reporting radiographers available could not meet the reporting demands of the service. What's the least amount of exercise we can get away with? We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. First amu then onto ward A2. Such a lovely Dr and an asset to the hospital. All the best and take care. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Share your experiences of UK health and care services, Default Menu People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. 15 March 2011, In The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. Let us know if this is OK. Well use a cookie to save your choice. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. We are pleased to hear that you were impressed with the care and treatment you received with us. WebWe offer a 24 hour stroke service at Russells Hall Hospital. Staff were not always using clinical judgement alongside NEWS scoring criteria. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. Weve put some small files called cookies on your device to make our site work. Allied health professionals made up the largest group of staff required for imaging services. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. 30 July 2013, We found that people received care that met their needs. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. [Very happy with 'Treatment'] [Very happy with 'Staff attitude'] Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning We don't rate every type of service. Our mission is simple: Being the best because, we care. In AMU, you will also be reviewed by therapy services if necessary. It is great to hear that you received excellent care and treatment in the Emergency Department. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. the service is performing well and meeting our expectations. Also thank you to the lovely staff of russells hall A&E. This condition related to the provision of specialist medical in reach and support into the emergency department. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. Creating a new NHS England: NHS Digital and NHS England have now merged. Russells Hall Hospital 3 years ago. Some patients with suspected sepsis were still not being identified or managed appropriately. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Our mission is simple: Being the best because, we care. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. Some improvement in patient flow through the ambulance triage assessment area were seen. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. AEC is part of the Same Day Emergency Care (SDEC). The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. Patient Experience Team. Our rating of caring was good overall. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Good The service made sure staff were competent for their roles. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. We are thrilled to hear that staff were proffesional and efficient. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. I'm feeling more optimistic about my treatment. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. We have shared your kind comments with the team who will be pleased to learn of them. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. we have taken enforcement action. Inadequate The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. the service is performing exceptionally well. All rights reserved. There are a number of areas of good practice in the trust, which should be encouraged. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. The Russell Legacy Project will be located on the hospital campus in Alexander City. Patient Experience Team. The ED sees approximately 97,000 patients per annum. 8 June 2012. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The care I received from start to finish was exceptional. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. Almost 12% of people coming to A&E received no treatment, just advice. Thank you so much to everyone that day. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. They suggested I phoned 111. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. Staff provided emotional support to patients to minimise their distress. For more information on ratings, please visit medicare.gov. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. financial benefits and cost savings for hospitals, and often for patients too. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. B71 4HJ. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. Guest hospital is a satellite hospital which offers additional outpatient facilities. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! Russells Hall Hospital / Accident and emergency Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. the service isn't performing as well as it should and we have told the service how it must improve. We have 11 permanent physician associates and one rotational physician associate in our department. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. We are continuing to monitor progress against these. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. Dudley We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Outpatient services are also provided at the Corbett and Guest hospitals. If you need sub-specialty input, you will then be referred to different specialties. The BBC is not responsible for the content of external sites. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, there are some services which we cant rate, while some might be under appeal from the provider. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. Learn more. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. Video messages to our community from our Physicians and our Staff. In 2011/12 33,000 ambulances turned up at our Emergency Department. 2023 Russell Medical. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. Departments did not always have effective systems for identifying risks. 2023 BBC. WebFind a Physician or Specialty. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). Russell Medical has been accredited by The Joint Commission since 1959. Our inspection of the trust covered only this hospital and community services. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. Dudley AEC/RAB (ext. There are six bands within the monitoring system so this Trust had a relatively lower risk. We spoke with 44 people who were using the service or their relatives. Russells Hall Hospital Accident and emergency All rights reserved. DY1 2HQ, Posted via All the best and take care. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. Pensnett Road, Dudley, West Midlands, DY1 2HQ. It is great to hear that you received excellent care and treatment in the Day Surgery Unit.
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