What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. Filled out the block for reason. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. But another major sticking point in all of this is event postponements, an entirely separate category of cases. You can apply this coupon toward multiple StubHub events in the same currency. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. However, there are some cases where StubHub may give you a refund, or even replacement tickets. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. And new figures show more than half of ticket holders still haven't gotten their money back. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. His attorneys did not immediately return emails. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. Worth to consider! The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. StubHub normally sells almost $5 billion in tickets a year. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Kimmel says its not as hard as you might think. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. In the past, cancellation prompted a full refund from the online ticket broker. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. But when it came to the current situation, it didn't honor the deal, the suit claims. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. StubHub suspended that policy in March 2020, following the mass . Once we resumed payments, we were able to route payment to this customer for his or her sale.. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Unfortunately, as our complaint alleges, StubHub is breaching its . 2875 Michelle Dr., Ste. 72 hours prior to the event). Farley said refunds should be a piece of cake. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. Did you find it helpful? And for that, the law is on your side. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. ICE Limitations. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. There's class action suits, that they violated their fan protect guarantee," Rossman said. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Receive a coupon for 120 percent of your original purchase*. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. All Rights Reserved. Just three weeks later, the company issued an update on their coronavirus policy. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Followhim on Twitter at @ProofHearsay. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. 5. All Rights Reserved. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. To enjoy unlimited access to our journalism, subscribe today. Select the ticket group you'd like to sell. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois 2023 Fortune Media IP Limited. Some have received refunds, StubHub said, "in jurisdictions where they are required. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. Explain your scenario, and provide any applicable evidence. The credits are valid through the end of 2022. Sep 15, 2021, 1:28 PM. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. The event was canceled and turned into some online-only baloney. Read more about event statuses. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Events that were postponed or rescheduled wont be refunded, Fowlks said. Avoid close contact with people who are sick. However, UPS and retail fees will not be refunded. Call 1-800-GAMBLER. Thats quite the dramatic turnaround, considering less than a month has gone by. Our mission to make business better is fueled by readers like you. But, unfortunately, most are canceled for now due to the coronavirus. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Viagogo, a tickets marketplace, bought StubHub in February 2020. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. News provided by The Associated Press. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Straight-up refunds for purchases from official outlets. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. They're trying to claw that back. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. If you want to receive local news alerts, please download our WPXI News App. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Have already received refund from credit card. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. For most sold out events, Stubhub is a great and easy way to get tickets. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Avoid touching your eyes, nose and mouth with unwashed hands. Powered and implemented by Interactive Data Managed Solutions. Odds & lines subject to change. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. StubHub's return policy is called the "FanProtect Guarantee". Full buyer Terms & Conditions here. With the economy suffering due to COVID-19, customers want their money back, from all sides. Lindsay is the author of this solution article. Re: StubHub Notice of Dispute February 16, 2021 March 13, 2020 by Brett Goldberg. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. StubHub and several more of these. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. Stay home if you are sick and advise others to do the same. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Receive a coupon for 120 percent of your original. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Otherwise you will receive a voucher for 120% of your purchase price. Only 120% coupon? Fax: 205.328.7234, 603 Duling Avenue I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Eli Lilly announced a cap on insulin costs. Learn about careers at Cox Media Group. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. If you've purchased tickets, you'll . He immediately requested a refund. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). . Unless you want a refund)." SBNation.com. StubHub updated their policy today. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. The Associated Press. Log in to your StubHub account and click or tap Profile then Orders to view your event status. | NY Call 1-(888)-364-3065 |NYC Health Dept. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Its a material term of the agreement, Kimmel explained. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Postponed events may not be eligible for refunds. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. Set your price or use our recommended price and tap List tickets. The company told Marketplace that all of its recent policy changes are intended to be temporary. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. If they are successful, the defendant pays the legal fees. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. StubHub updated their policy today. College basketball conference tournament predictions: Picks for every mens league. 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