LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business ***** ******General Manager***** ***** *** It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. . Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. havent heard back from them guess they dont want However, once a sale is completed our vehicles are removed from our website in real time. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. Along with the truck I purchased a. This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members. My question has nothing to do with the millage. There was also residue of dried coolant found beneath the radiator indicating a leak present. GLEN TANQUIY. His father will be here. Yelp users havent asked any questions yet about Laura Buick GMC. I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. Not all accidents requiring a tow constitute a major accident. Other then that my sales guy was great when I bought the truck. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Let me see if there is any possibility that they may goodwill a replacement dashboard. ************ BBB Business Profiles are subject to change at any time. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. Two days later the check in light came back on. Its been two weeks. There is a new drive-in service area and five bays have been added to the service garage. After three week they call us and we paid and receive our car. Show All. ******* *******Laura Buick GMC. What's really unique is you can see Jack here. Location/ Store: Harrods, Knightsbridge However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You have permission to edit this article. When Glen isn't managing our shop he . Unfortunately the truck was sold. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. Used Cars; New Cars; Certified Cars . www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. laura buick gmc. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. Please let me know if I can assist with anything. However, they would not cover paint peeling. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. . Laura will be here. Dominate search results. Referrals increase your chances of interviewing at Orveon Global by 2x. BBB Business Profiles generally cover a three-year reporting period. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. If GMC decides to not right this for me I will not purchase vehicles from them in the future. ************. No one ever calls back and I have to keep calling. Great service. *******************************. It appears that your third party warranty that was sold to you by your lender does not cover all components needed to repair your vehicle. But they're also smiling. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. truck with the options I was looking for on the Laura Buick/GMC website. Transmission. Call 618-623-4768 or Email Us anytime! We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. ***** ****** As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. Scott was very professional and helped as much as he could! You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. Brian Hockett . stated that I needed to be approved through Laura *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Bought vehicle April 2022 with extended warranty from the borrowing institution. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This is why your vehicle repairs were incomplete. Harry was very helpful. It has been 2 days since I asked for the information and I still have no response from them. We would be happy to assist you in resolving your issues. Laura Buick GMC lists hours for the sales, service, and parts departments. We analyze millions of used cars daily. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. Please let me know if you have any questions or concerns. What does this say about GMCs professional grade? I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Well I didnt end up getting the GMC but instead went with a ram. ****Please Note: We are humans working with computers . The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. Visit the Career Advice Hub to see tips on interviewing and resume writing. Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. Easy, done. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. You authorized the repairs knowing what your obligation and cost would be. This profile is powered by Birdeye. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. BBB Business Profiles may not be reproduced for sales or promotional purposes. Then come to our Buick, GMC and Chevy dealership near Festus, MO, and explore the new Buick inventory! Get email updates for new Makeup Artist jobs in Harrow, England, United Kingdom. The dealership would not honor the peeling paint repairs and classified it as road debris damage. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. Schedule Service Contact Us laura buick gmc inc. laura buick gmc inc. laura buick-gmc. Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. More than 10 shiny new cars, SUVs and pick-up trucks can be now be displayed in the modernized chrome-and-glass showroom. Bought a used 2015 GMC Sierra Denali from the business. Laura Buick GMC, Inc. (1.43 mi. Submitting a response indicates a willingness to work with customers to make things right. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. And followed up with everything I called about. Buick so I went on there website and applied and 1620 E Homer Adams Pkwy Alton, IL 62002. Get a quote on any of the new or used vehicles from our stock. Customer Reviews are not used in the calculation of BBB Rating. laura buick-gmc inc. Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. Last chance! The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. They can feel the good vibes, see people hustling and running around. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. 903 N Bluff Rd, Collinsville, IL 62234 I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. Definitely will recommend to friends in the market. 136. It's a collective group of good people and that comes through for the customers, he said. Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. Beat local competitors. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. However, you were provided and declined additional repair work to fully repair your vehicle. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM After a week the check in light came back on. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. Quick response and helped order my Yukon in a timely manner. By Jan 4 2023 vehicle was smoking and over heating-inoperable. Laura Buick-GMC was also in the top 65 for Buick sales nationally. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). We combine family values, integr {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. WINAR.MI) (1303_60350), Pharmaceutical Sales Customer Engagement, Shreveport N LA, Jefe de proyectos de infraestructura y servicios tecnolgicos con Certificacin ITIL, Director Regulatory Medical Writer (home-based UK, Iceland, Germany or Switzerland), Assistant Manager, Operations | Keystone Fashion Mall (perm role), Stage consulente applicativo soluzioni enterprise Microsoft Dynamics 365 (1303_58116), See who Orveon Global has hired for this role, Strong experience in artistry, ideally with a qualification, Commercially aware with retail experience, Ability to communicate effectively with Area Manager on business performance, Excellent communicator and can work both in solo and as part of a team, Ability to use Social media to drive customer recruitment. Sign up for our newsletter to keep reading. In 2020 I already had paint peeling, not chipping, off of my bumper. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. Only 577.00 covered by extended warranty. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. Our selection, service, and professional staff will set us apart from other dealerships in the area. Please let me know if you have any further questions or if we can be of further assistance. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! ***** ******General ManagerLaura Buick GMC******************************* Show All. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. You declined these repairs as they were outside of your warranty coverage. Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. This is a good team atmosphere, not a lot of places can say that, Powell said. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. Yes 199. Skip to content. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Accidents requiring towing is a major accident. Grow your business. The cancelation was complete in January. Lori Carselowey, GCDF Director Of Career Services at Southwestern College Rose Hill, KS. and it was probably the best experience I think I could have had. Good dealer to work with. I have your contact information and will be in touch after the holiday weekend once I have a response. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. We specialize in lifted trucks and superior service. Please contact me at your convenience and we can help resolve your concerns. In addition I went to get an oil change at a major change, and they said that the drain plug is completely stripped so the only way it is coming off is if it breaks off. Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. As discussed, we stand behind our workmanship and want to make this right for you. 3 reviews. You can unsubscribe from these emails at any time. However, your policy clearly states that excluded items from coverage are environmental damage caused by rust or corrosion, chemical damage, damage to chrome plated wheels, and failure resulting from wear and tear. All vehicles are listed on our site until they are physically sold, however, we do not take multiple deposits on vehicles while waiting for a car or truck to ship from General Motors to our dealership nor from the time they arrive at our dealership until the time a customer takes physical possession and completes a sale. Clearly false advertising. We're your number one new car dealership in the Greater St. Louis, MO area. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Get up-to-the-minute news sent straight to your device. Learn more about Birdeye. Join to connect Laura Buick-GMC, INC. Report this profile Experience . They also have been provided all the information needed to reinstate the warranty. This is great. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. So idk if they didn't comprehend the what I was saying? Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. . 9 complaints closed in the last 12 months. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. I am happy to discuss in further detail if you have any questions or concerns. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. I canceled a wheel protection warranty on 11-23-2021. Great team at Laura Buick GMC. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. It's much more comfortable.. Rick DeStefane President-CEO-Owner of Reliant Care . Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. They have trucks listed for sale on their website. Please reach out to me directly and I can provide you with the warranty information you are looking for. BBB is here to help. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. It is now back with Laura Buick. Sign in to create your job alert for Makeup Artist jobs in Harrow, England, United Kingdom. Get notified about new Makeup Artist jobs in Harrow, England, United Kingdom. Love the truck! The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. my business. When I called the extended warranty company they said the extended warranty was also canceled. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. Sistemista Windows/VMware (RIF. Your warranty covered a portion of the replacement of several internal components of your engine. Uses inter-personal skills and enthusiasm to engage effectively with stakeholders from across a number of sectors and services to ultimately improve health and wellbeing. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Yelp users havent asked any questions yet about. (705) 733-3332. Email Me More info. The other items recommended were not since you did not authorize or pay for the additional repairs needed. 10 followers 4 connections. We are happy to assist.All the best. Thank you for bringing this concern to our attention. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. No car available for me now. They were helpful and friendly. My mistake. You have had your Terrain for over 3 months with no mechanical issues or concerns prior to this. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website Search more new GMC vehicles for sale here at Laura Buick GMC. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Along with the truck I purchased a paint/interior protection plan. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. Dan called me and I explained that I was pre They were supposed to fix a place on the car, but they went back on their word there. He said the family environment is a nice change from other dealerships. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. This company is false advertising. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. I was able to review your policy, and what you purchased covers far more than just your wheels and tires. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. Get more reviews from your customers with Birdeye. One Owner. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. Buy. I also purchased an extended warranty on the wheels and tires. We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years!
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