Full price items only. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Anyone can write a Trustpilot review. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. It's great to hear you are happy with the coat and that the delivery was so quick. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. They also offer a WhatsApp device but it doesnt work. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Perfect from start to finish. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Price was unbelievable for what I got! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Editor, Marcus Herbert. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Will definitely be ordering from them again. Code Expires. Companies can ask for reviews via automatic invitations. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Thanks,Rebekah. If valid, the page will refresh and your total will be updated accordingly. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Great to hear that the parcel arrived so quickly. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Shocking service avoid disappointment. This arrived within only two working days and all items were delivered intact and all there. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. We also ensure all reviews are published without moderation. I would avoid at all costs. Alternatively, enter your order number and email address into Hermes to monitor your delivery. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Ordered it on Monday and it was delivered on Tuesday. Package allegedly dispatched on 11th December and now reported as list in transit! . I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I brought some trainers and returned them just before the 28 day period which was allowed for returns. We are so glad to hear you are happy with the service. The lines are open from08:30 - 19:00. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Accurate And Undamaged Orders. My son lost out on his Christmas presents as a result. One very disappointed son this Xmas! I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Ordered coats for 2 of my sons in the sale. Unable to get in touch with anyone from customer service to resolve issue. In real life, they are dull, boring and have no character at all. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. I brought some trainers and returned them just before the 28 day period which was allowed for returns. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Free return by our courier service. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. We use dedicated people and clever technology to safeguard our platform. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. We often link to other websites, but we can't be responsible for their content. No greeting, no please, no thank you. Footasylum doesn't deliver on Bank Holidays. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Wow! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Email and text communication was prompt and efficient. 10/10 will not be using footasylum again. They have sent them back to me and are refusing a refund. Ordered it on Monday and it was delivered on Tuesday. Check out what 59,467 people have written so far, and share your own experience. If this was my store, they would all be sacked. Tried to send Crocs back as they didnt fit my daughter. Rolling eyes, rude attitude. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. One very disappointed son this Xmas! 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Greater than 75%. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Thanks,Rebekah. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Treated myself to some new trainers and jogging bottoms in the sale! We had to ask him 3 times just to make sure, because he would just mumble something and walk off. It goes against our guidelines to offer incentives for reviews. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. A simple full refund is all I wanted from the first time I was messed around!! There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Happy from start to finish! very helpful as Liverpool didnt answer the phone. All rights reserved. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Avoid this store at all costs. Order placed Sunday afternoon and delivered Monday afternoon. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. And would recommend to all my friends amd family. Manners cost nothing. Can I return my online order to one of your stores. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Within 5 Days. 2023 Trustpilot A/S. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. We need your email address to verify that your review is genuine. Keep up the good work Terry!Thanks so much.Tanya. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Extremely moody.I've never seen such self absorbed people. Return an item in my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. 28 Feb. Up to 60% off at Footasylum during the half term sale. First and last time I will use this company. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. 2023 Trustpilot, Inc. All rights reserved. Why have i been rejected for my return as the item was faulty? OG Stack Longline Puffer Jacket. 10/10 will not be using footasylum again. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. They sent me trainers in a damaged box. Over 90 off RRP. Here are 8 tips for writing great reviews. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Once Footasylum has received and inspected your order, a refund will be issued. They all fit perfectly. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Tommy Jeans. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Next time it will be JD SPORTS for my next purchase. Will definitely be ordering from them again. Received 2 small refunds for I don't know what! - Rebecca Jones, posted 1 year ago Stay ahead of the game with the latest trainers and clothing from Footasylum. Also it was delivered to Republic of Ireland avoiding customs charges. Absolutely fuming with this company. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Over 90 off RRP. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. The lady at the till was no better. T3 is part of Future US Inc, an international media group and leading digital publisher. Suggested companies are based on peoples browsing tendencies. Happy from start to finish! Price was unbelievable for what I got! I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Delivery to Australia was super cheap and very very fast! Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. It's your job. In just a few steps, we'll have it sorted. Bought a pair of Boss trainers at the end of November 2022. - KM, posted 1 year ago Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. | Read 2,661-2,680 Reviews out of 55,033 If you don't like it, leave. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! For all international returns outside of the UK, please visit our dedicated international returns page. First and last time I will use this company. Extremely moody.I've never seen such self absorbed people. Discount. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. We hope to see you again very soon. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. This is the last thing I buy from footasylum from here on. very helpful as Liverpool didnt answer the phone. Footasylum Discount Code: 10% off Everything. Wow! Delivery Methods. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. To contact the Footasylum customer service team, start a live chat on the website. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. My son lost out on his Christmas presents as a result. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Shocking company - bought two items trainers and sliders order value 100.28 never received. I would avoid at all costs. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Ordered and paid on 10th December my daughter's Xmas present. We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. Shocking service avoid disappointment. We hope to see you again very soon. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Shocking company - bought two items trainers and sliders order value 100.28 never received. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Got them cheaper than any other website. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Will not use again. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. It goes against our guidelines to offer incentives for reviews. Claim your profile to access Trustpilots free business tools and connect with customers. All in all, satisfied with my purchase and dealings with this shop. 44.99. Restrictions apply. Anyone can write a Trustpilot review. Do you agree with Footasylum's 4-star rating? Take care!Thanks,Rebekah. My son lost out on his Christmas presents as a result. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. - Callum Phelps, posted 11 months ago The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Hey Getta,Thanks for leaving us a great review. Totally shocking service in regards to a faulty item that they . Easy! Companies can ask for reviews via automatic invitations. Ordered some trainers at 10.30pm amd paid for next day delivery. Courier. They sent me trainers in a damaged box. 124.99. Do you agree with Footasylum's 4-star rating? Hey MattThanks for taking the time to leave us a review. That is great news that they arrived a day early!We hope to see you again very soon. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. 2023 Trustpilot A/S. Perfect from start to finish. Customer Service. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Simply follow our returns portal link below. Totally amazing service cannot fault. Got them cheaper than any other website. You will receive a verification email shortly. Round and round in circles. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. I ordered an item with Christmas delivery on 20th December and received an email confirmation. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Verification can help ensure real people write reviews about real companies. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! | Read 8,321-8,340 Reviews out of 55,152 I was taught to value customers, no matter what job I was in. I messaged a few guys initially who were very slow to respond and inresponsive. By continuing to use this website, you agree to the use of Cookies. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. In real life, they are dull, boring and have no character at all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Shoved the card machine into our face. !spoke to Edge lane store about colours in crocs. International Returns Most Popular Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Unable to get in touch with anyone from customer service to resolve issue. Asked for a pair of trainerscould not even tell what the guy said. Useless. 60%. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. - Lisa Lynch, posted 1 year ago Treated myself to some new trainers and jogging bottoms in the sale! Ordered standard delivery, was dispatched the next day & arrived the day after. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. To start a return, fill out the returns form that came with your order and follow the instructions on the form. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Round and round in circles. AVOID THIS COMPANY!!!! Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Perfect from start to finish. Ends: Tue 28 Feb 2023. Looks like they have found the nearest spare tatty box to send them out in. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Heres how it works. In November 2022 I placed an order with FootAsylum and it never came. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet!
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