* Strong attention to detail with critical thinking skills Alight is committed to the continued development of our colleagues. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Get hired today! At Alight, we are reimagining how people and organizations thrive. Are you interested in helping us shape the future of work and life for organizations, people and their families? Find out if you meet the requirements! * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. The estimated additional pay is $2,234 per year. Help us reimagine how people and organizations thrive! We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. This role requires that qualified candidates must reside in one of the following states: We want towelcome you to learn more aboutAlight and our Customer Care team. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Posting id: 823465203. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Bilingual (English/Spanish) Customer Care Rep - Virtual. This may include additional research and ongoing casework. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. It's why we're so driven to connect passion with purpose. See office directory You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. These teams are a critical component of Alights health care,retirement and HR-delivery services. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Insurance Health insurance Alight believes diversity should be visible, valued, and sustained throughout the organization. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Lensa, Inc. - Lensa is a job search engine. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Our Promise They may often give instructions by phone and besides performing clerical tasks, they also assist . Cons At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Find out if you meet the requirements! Copyright 2023 Grabjobs Pte.Ltd. Benefits start on your first day of employment, Programs & activities that give back to our. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Mid Level The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. See our awards. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Alight - 3.1 San Juan, PR. Our story starts with a simple universal truth: Every business is a people business. Must be able to work a flexible schedule based upon high call volume needs. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. You will be notified during the hiring process which checks are required by the position. We strive for Excellence Every Day by collaborating with our clients and colleagues. A Customer Service Representative also handles concerns, complaints, or other issues. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming 1999 - By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. View Job description, benefits and responsibilities. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We recognize the importance of a work life balance. * Initiate new leave cases in our system These teams are a critical component of Alights health care,retirement and HR-delivery services. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Required Skills. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Find out if you meet the requirements! This job is no longer accepting applications. We're always looking for great talent. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. You can deactivate or delete job alerts by clicking the button below. Averages based on self-reported salaries. Customer Care Representative Tasks. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either * Express yourself in an open and honest manner Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. This may include assisting the caller in navigating the system as well. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. $50K-$69K Per Year (Glassdoor est.) Our people are our greatest assets at Alight Solutions because People Matter! At Alight, we believe a company's success starts with its people. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Full-time $12.50 an hour. The estimated base pay is $36,558 per year. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. You have already created a job alert with same filters. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Our people are our greatest assets at Alight Solutions because People Matter! As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) All Rights Reserved. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. At Alight Solutions, we are reimaging how people and organizations thrive. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Career Development & Growth: We provide ongoing training, coaching and development. You're able to quickly input and retrieve data while working with the customer on the telephone. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. At Alight, we are reimagining how people and organizations thrive. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Know Your Worth. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. We reward continuous improvement and encourage you to own your own development. Interested in Workday positions? * Bilingual (English/Spanish) is a plus Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Our commitment to Diversity and Inclusion. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Carry out monitoring visits to verify information provided by . Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Type: Full Time Communicating with customers through various channels. READ MORE Important information: If so, you've come to the right place. Additional pay could include bonus, stock, commission, profit sharing or tips. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . To deliver on this purpose, we do things differently. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. This program provides you with the foundation you need to lead to a path of success. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. I was responsible for keeping up to date with daily schedules and routines and managed all of . Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year.
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